Many business owners often start a social media engagement without a clear strategy for handling bad publicity when it happens. The operative word here is “when” not “if”. Having a plan in place before bad publicity occurs can often make the difference between a public relations nightmare or a marketing hiccup. In the age of
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About UX Acrobat - Marc Niola
Marc is an expert UX professional with a focus on customer-centered design principles, social media, gamification and psychology. He has developed innovative business solutions for global corporations, SME, agencies, clients and brands.
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